Face it; software is useless if the user does not know how to use it. Here at TracTime™, we believe in strong support and well-trained users. This is why we have invested a great deal of time and effort to offer training and Technical Support that is easy to obtain and, of course, useful.

We offer training classes for TracTime™ on a regular basis, as well as on demand. Visit the training area for class schedules and information. http://www.schedulemasters.com/trainingclass.html

We offer several ways to obtain support, including telephone, e-mail, LiveMeeting and help on the web. Choose the links below to access online help.

Phone: (760) 744-5700, and choose option 1 on the main menu.

e-Mail: helpdesk@tractime.com

On the web…

FAQs: http://www.schedulemasters.com/printfaqs.html

LiveMeeting

Microsoft LiveMeeting is a free application and is utilized by Technical Support to demonstrate features, install TracTime™ remotely or diagnose issues that you may be having.  The following links are utilized by Technical Support to help with TracTime Software:

Support 1: https://www.livemeeting.com/cc/pro10nu_457/join?id=TTSupport1&role=present&pw=TracTime
Support 2: https://www.livemeeting.com/cc/pro10nu_457/join?id=TTSupport2&role=present&pw=TracTime
Support 3: https://www.livemeeting.com/cc/pro10nu_457/join?id=TTSupport3&role=present&pw=TracTime
Support 4: https://www.livemeeting.com/cc/pro10nu_457/join?id=TTSupport4&role=present&pw=TracTime
Support 5: https://www.livemeeting.com/cc/pro10nu_457/join?id=TTSupport5&role=present&pw=TracTime
Support 6: https://www.livemeeting.com/cc/pro10nu_457/join?id=TTSupport5&role=present&pw=TracTime
Support 7: https://www.livemeeting.com/cc/pro10nu_457/join?id=TTSupport5&role=present&pw=TracTime
Support 8: https://www.livemeeting.com/cc/pro10nu_457/join?id=TTSupport5&role=present&pw=TracTime

Related information

Technical support is handled with either a support contract or a pay-per-call scenario. Included with your TracTime™ purchase is 30 days of unlimited support calls. Calls outside the first 30 days will be billed individually or included on a support contract. Contact a tech support or sales representative for more information.

Product Licensing Guidelines

Each TracTime™ product has its own license guideline. Below are the initial license limits for each product. Please check your purchase contract or contact Technical Support for more information.

Product   License Limits OnsiteBuilder Unlimited use in the main office PhaseBuilder Per seat licensing for field use LotBuilder RemoteBuilder (Field Use) Per seat DatabaseBuilder Per seat – 1 Division License DataBuilder Per seat – 1 License ReportBuilder Per seat – 1 License included Notification Builder Per seat – 1 License ProgressPay Builder 1 License